Keele Practice

University Medical Centre, University of Keele, Keele, Newcastle-under-Lyme, StaffordshireEngland, ST5 5BG Also known as: University Medical Centre Keele 1,860 reviews

Reviews

Recommend
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17th April 2023


Dr Clarson has been amazing. He has helped me with patience, kindness & efficiency throughout a tedious ongoing recovery. He has secured timely services for me, texting me when he knows I am on hospital premises & able to kill two birds with one stone. He listens & takes action. He is proactive, calling me once in concern that I might need to be seen urgently for the symptoms I had outlined, even though I already had an appointment booked in for later that day. Dr O’Byrne & Dr Laura have also been fantastic, but I have seen most of Dr Clarson recently.

Suggested improvements
Please keep doing what you are doing.

Experience
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12th April 2023


I cannot praise Keele Practice enough. The receptionists are so kind, so friendly but also so efficient. My visits are always with Dr O’Byrne and Nurse Lisa and they will never know the difference they make to my life. I will be eternally grateful to them. I am well. I am happy and it’s all down to their patience, their understanding and their expertise.

Suggested improvements
Please never retire Doctor O’Byrne

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2nd April 2023


As a registered patient I had to visit Keele Practice on numerous occasions in Q2, Q3, Q4 2022 and Q1 in 2023. On each occasion I have seen Dr Laura. The Practice has a very good receptionists booking system which allows patients to be seen the same day when it’s a particular problem that cannot wait until tomorrow or the day after. Coupled with a good on-line appointments system for patients to book in advance, again especially to see a particular GP. I have only praise for everyone working there. The Practice has been brilliant at all levels. Dr Laura who was incredibly efficient in dealing with me and providing various referrals for specialist treatment within the health service. Thank-you all.

Suggested improvements
N/A

Experience
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Appointment
 
29th March 2023


The staff are exceptional, particularly Dr Clarson and Dr Alpanseque. They take time to listen and always take it upon themselves to go above and beyond.

Suggested improvements
More appointments to be made available on the NHS app.

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Appointment
 
28th March 2023


I had a phone appointment with Dr Clarson and Dr Laura on Friday. Both doctors were exceptional and went beyond to help with my healthcare. Neither doctor gaslighted me which I have previously experienced and they took me seriously. These two doctors are amazing and so caring.

Suggested improvements
Nothing

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Keele Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Keele Practice: http://iwgc.net/ecdfb